Terms of Use
These Terms of Use apply to the Groomiez website and describe our appointment and SMS notification terms. "Groomiez," "we," "us," and "our" refer to the mobile pet grooming business operating this website. Please review these terms before booking. Any specific service authorization or payment terms presented and accepted at booking also apply.
1. Website use
You may use this website to learn about Groomiez, contact us, and access appointment scheduling. Do not misuse the site, attempt unauthorized access, introduce harmful code, interfere with services, or submit false information. Our content and branding may not be copied for commercial use without permission, except as permitted by law.
You must be an adult able to enter into a binding agreement and authorized to arrange care for the pet you book. Provide accurate contact, service-address, and pet information, and keep it current.
2. Scheduling and service availability
Online booking is provided through Acuity Scheduling. Availability depends on our service area, schedule, and your pet's needs. Review the appointment type, date, location, price, and booking terms shown before completing a booking. Contact us if you are unsure which service to choose. A website inquiry alone does not confirm an appointment; use your booking confirmation or contact Groomiez to verify.
3. Services, pricing, and payment
Grooming needs vary by breed, size, coat condition, health, and temperament. Haircuts require an evaluation. Published examples do not guarantee the price for every pet; confirm the service and price when booking. We will discuss material changes or additional services before proceeding.
As described in our existing service policies, a payment card is required to reserve an online appointment, and cash, check, or card payments are accepted. Unless you separately authorize different payment terms at booking, the card is charged after services are provided. Do not send card information through text or email.
4. Cancellation and rescheduling
Please provide at least 48 hours' notice before your scheduled arrival for cancellations or changes. Use the appointment-management option provided with your booking or call (805) 500-8400. These website terms do not introduce a cancellation or no-show fee. Any such fee must be disclosed and agreed to separately before it applies. Opting out of texts does not cancel or reschedule an appointment.
5. Pet health, safety, and grooming
Tell us before the appointment about relevant medical conditions, sensitivities, injuries, medications, behavior concerns, or special handling needs. Pets must be fit for the requested grooming, and rabies vaccination must be current as required by law unless an applicable exemption has been discussed and documented.
Grooming an elderly or infirm pet can carry additional risks and may reveal an existing skin or health condition. De-matting or coat removal may substantially change appearance and expose underlying conditions. We will discuss appropriate care and may modify, pause, or decline a service where necessary for safety. Grooming is not veterinary treatment.
Consistent with the existing emergency-care policy, a person authorizing grooming authorizes Groomiez to contact a nearby veterinarian if an emergency arises and the owner cannot be reached, and is responsible for authorized emergency treatment expenses, subject to applicable law. Nothing in these terms waives liability that cannot legally be waived or excuses negligence or unlawful conduct.
6. Groomiez SMS client notification terms
Program: Groomiez Client Notifications. Message types: appointment reminders and conversational messages only. These informational pet-grooming messages require a separate affirmative opt-in. This enrollment does not authorize promotional texts.
Consent: Entering a phone number, booking, or viewing this website alone does not enroll you. Consent is voluntary and is not required to buy services. Use only a number you are authorized to enroll. Tell us if your number changes.
Frequency and cost: Messages recur as needed for appointments and conversations; frequency varies. Message and data rates may apply. Ask your carrier about charges.
Opt out: You may opt out of SMS messages at any time by replying STOP or UNSUBSCRIBE to any message. You may receive a single opt-out confirmation. Further program texts will stop unless you affirmatively opt in again. We also honor other clear revocation requests. Call or email if you need assistance.
Help: Reply HELP, call (805) 500-8400, or email info@groomiez.com.
Delivery: Delivery is not guaranteed; carriers are not liable for delayed or undelivered messages. Texting is not an emergency channel. Our Privacy Policy explains SMS data handling.
7. Third-party services
Acuity handles online scheduling and related booking functions. Grasshopper supports our client text communications. Third-party services may have their own terms and privacy policies. We are responsible for our services and communications; linking to another provider does not guarantee uninterrupted availability of its systems.
8. Photos and feedback
Website photos illustrate past grooming work; results vary by pet and coat. Customer testimonials describe individual experiences and are not guarantees. Contact us with concerns about a displayed photo or testimonial. These terms do not grant us automatic permission to publish new customer photos or feedback; permission will be handled separately.
9. Website information and your legal rights
We aim to keep information accurate, but errors or temporary outages may occur. Confirm appointment details with Groomiez or your booking confirmation. To the extent allowed by law, the informational website is offered as available without a promise of uninterrupted or error-free access. Nothing in these terms excludes nonwaivable consumer rights, legal remedies, or liability under applicable law.
10. Changes and applicable law
We may update these terms by posting a revised version with a new date. Changes apply prospectively; changes to an existing booking or SMS consent require any additional notice or agreement required by law. California law governs these terms to the extent permitted, without displacing mandatory protections that otherwise apply to you. These terms do not require arbitration or waive participation in a class action.
11. Contact
Groomiez
info@groomiez.com
(805) 500-8400